Skip to content

Contact us


Phone (02) 9261 4624 Fax (03) 9684 3434 Level 1, 26-28
Wentworth Ave
Surry Hills
NSW 2010
Sydney map


Phone (03) 9684 3470 Fax (03) 9684 3434 Ground Floor
119 Ferrars St
South Melbourne
VIC 3205
Melbourne map

Get in touch

At U1, we love hearing from people. So whether you have a query about the work we do, who's on our team or when's the next training event, contact us via email or phone.

Our clients

Our clients know we get it.

Since 2001, we’ve had our fair share of clients. And although they all come to us with a very unique business challenge, in the end, they all walk away with the same thing: a great experience. One that meets everyone’s needs.

Common challenges include:

  • "How do I know what my users want?”
  • “Our users can’t find information on our website"
  • "We want to know how, when and where people use our site"
  • "We don’t think people understand what we’re trying to say"
  • "We’re redesigning our site. How should we structure our content?"
  • "We're on the right track, but would like a second opinion"

How we're able to help:

  • Find new ways to differentiate their brands
  • Create entirely new digital experiences and increase engagement
  • Provide advice on interactive educational tools 
  • Offer strategic direction and governance structure
  • Increase revenue and decrease support costs
  • Train in-house teams

If you're from an organisation in Australia or New Zealand looking for help with UX research and strategy, contact us. We'd love to help.

Video case study: The Australian Bureau of Meteorology

Take a look at how our user experience consultants helped the Australian Bureau of Meteorology test various homepage designs that incorporated paid advertising.

Are you an agency?

U1 has previously worked with creative and digital agencies on many projects. This flexible type of partnership allows you do the web design while we do the UX research. Alternatively, hire our labs and we'll help you moderate sessions. If you are interested in working together, please email us.

Client Smorgasbord

See our services     Expertise