At U1, we love hearing from people. So get in touch! Whether you have a query about the work we do, who's on our team or when's the next training event, give us a shout via email or phone.
Leverage existing knowledge. Let us help you research IA development, study documentation from surveys and find relevant recent internal reports.
We analyse the big picture with you to develop an in-depth understanding of your needs. This includes identifying your audience and establishing business goals. Find out more about business requirements.
Our expert U1 facilitators observe real users interacting with your design. This helps you determine how your website (or interface) works and what could be improved. Find out more about moderated user testing.
Complement your moderated testing with online studies to quantify usability, or conduct any number of online studies in isolation. Find out more about online user testing.
Talking one-on-one with users provides a comprehensive picture of the user experience. What was their perspective? How did they feel when they used your site? Find out more about in-depth interviews.
We can facilitate active and creative forums to discuss ideas, test existing interfaces and/or explore alternate design concepts with key user groups. Find out more about focus groups.
Run a detailed audit of your site to determine whether it is accessible for users with physical, sensory and cognitive impairments or disabilities. Find out more about accessibility testing.
Get to know how customers feel about your organisation or website via online surveys or true intent surveys. Find out more about surveys.
Make a big difference to your organisation with effective and actionable strategies related to content, online communications and governance – just to name a few. Find out more about digital roadmaps.
Let us help you explore new opportunities that may exist within your business, and figure out what it takes to bring them to life.
Creating a plan helps you articulate and manage the scope, deliverables, milestones, roles, responsibilities, dependencies and risks involved with your project.
Putting in place governance structures for your organisation to follow will ensure your website stays cohesive and consistent over time.
Content strategy outlines what content will support your organisational goals, how it should be delivered, where it will come from and how it will be maintained.
We can help you develop personas (archetypes of your typical website user) to effectively visualise your users’ needs – and ensure designs are aligned with their goals.
Let us run an expert review and online survey, with options for online user testing of your employees and a more in-depth survey. Find out more about intranet healthchecks.
To ensure your site reflects the needs of your users, let us help you research and develop the most effective IA structure possible.
IA validation, or taxonomy review, reviews how easy (or difficult) it is for users to find what they’re looking for without the aid of visual design. Find out more about online IA validation.
Does the way your content is presented confuse people? Card sorting helps organise your content into commonsense groups, structured around how users think. Find out more about card sorting.
Writing for the web requires different skills than writing for print. Let us help you create content that stands out and resonates with your audience.
See a basic “skeleton” view of key page elements on your site – such as content, navigation and functionality – before any visual design is introduced. Find out more about wireframing.
Analyse your website against competitors or benchmark your website over time to ensure usability remains at high levels.
Test one version of a design element against another to see which works better. This will help optimise your site’s performance, usability and conversion rate.
Regularly reviewing your customer experience (via satisfaction metrics such as NPS) ensures you meet their expectations at all times, and evolve as needs change over time. Find out more about customer experience.
Regular user testing conducted by our expert U1 facilitators helps monitor trends and changes in site use over time.
See how visitors behave when interacting with your site. Reviewing their key actions helps to optimise performance and user experience.
Bring your teams up to speed with the knowledge, tools and inspiration required to deliver a great customer experience – ready for practice immediately.
We offer consulting to select priority clients on an hourly rate. This can be used to attend meetings, participate in workshops, or review design or campaign elements.
It's a good idea to revisit your site regularly to see what needs to be revamped. Find out more about expert reviews.