• Would you like free wifi with that?

    During a recent visit home to the UK, I found myself desperately scanning for free wifi every time I walked into a restaurant, hotel, bar, clothing store or supermarket. What I found as I wandered down London’s Oxford Street is that many retailers are...

  • Branding for intranets is not black and white

    Recently I had a conversation with a graphic designer who is creating a visual design for his organisation’s new intranet. He asked me a question I haven’t been asked for years: “why can’t the intranet just look like the website?”. It’s been a while...

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