Who we are
U1 is Australia's longest-standing independent experience research and strategy consultancy. Founded in 2001, we have delivered thousands of projects encompassing UX, CX, Design Research & Service Design approaches, providing us with the opportunity to speak directly with tens of thousands of people.
During this time, we have had a front-row view of the ever-increasing role that digital plays in product and service delivery, from bit player to the lead role, and most importantly the impact this has on the human at the centre of it all, your customers.
Drawing on our collective experience and expertise, our purpose is to act as an objective, collaborative partner. Providing you with the evidence-based perspective and understanding needed to make informed decisions about your experience design.
What we do
Our team delivers an independent, thorough and evidence-driven approach. An approach that is built on the right mix of qualitative and quantitative research methods that will help you to design and deliver the experience your customers are looking for.
Whether it is through the use of our dedicated, on-site research facilities, visiting homes and workplaces, or online research tools, we can help you engage with, and listen to, your customers.
You can involve us at any stage of product and service development, from discovery to delivery. We help our clients in many ways, including:
- Usability testing (in-person and online)
- Information Architecture
- Contextual enquiries and observation
- Customer and stakeholder workshops
- Persona creation
- Experience mapping
- Future state journeys
- Wireframes and prototypes
Since 2001 we have worked with many clients, here are just a few. You can find examples of our work by visiting our Case Studies page.
Employee Experience Research
What is your employee experience in a COVID-Normal or Post-COVID workplace? We can help you understand what your employees need to continue adapting to new ways of working and ensure smooth transitions as your business transforms. Talk to us about how we can apply...
Sample size in design research
In a previous article that you can read here, I wrote about the rationale, and guidelines, for choosing an appropriate sample size in usability testing. However, usability testing, or evaluative research, is not the only time you might be asked to defend, or provide...
Reflections on remote design research: The consultancy perspective
2020 has been a year like no other (and we still have a couple of months to go!). The way we live, and work, has changed with a rapidity that at times has had our heads spinning. Back in March, U1 readily adapted to...