Who we are
U1 is Australia's longest-standing independent experience research and strategy consultancy. Founded in 2001, we have delivered thousands of projects encompassing UX, CX, Design Research & Service Design approaches, providing us with the opportunity to speak directly with tens of thousands of people.
During this time, we have had a front-row view of the ever-increasing role that digital plays in product and service delivery, from bit player to the lead role, and most importantly the impact this has on the human at the centre of it all, your customers.
Drawing on our collective experience and expertise, our purpose is to act as an objective, collaborative partner. Providing you with the evidence-based perspective and understanding needed to make informed decisions about your experience design.
What we do
Our team delivers an independent, thorough and evidence-driven approach. An approach that is built on the right mix of qualitative and quantitative research methods that will help you to design and deliver the experience your customers are looking for.
Whether it is through the use of our dedicated, on-site research facilities, visiting homes and workplaces, or online research tools, we can help you engage with, and listen to, your customers.
You can involve us at any stage of product and service development, from discovery to delivery. We help our clients in many ways, including:
- Usability testing (in-person and online)
- Information Architecture
- Contextual enquiries and observation
- Customer and stakeholder workshops
- Persona creation
- Experience mapping
- Future state journeys
- Wireframes and prototypes
Since 2001 we have worked with many clients, here are just a few. You can find examples of our work by visiting our Case Studies page.
Global Health and Wellbeing Study
U1 is a member of the UX Fellows, a global network of experience research companies. In May this year, the network pooled resources to conduct a global study into health and wellbeing. The subject of our study is of particular relevance during a global...
Keeping user research on track in response to COVID-19
Our first priority is the health and safety of our team, clients and research participants. Otherwise, it's business as usual. In these uncertain times U1 would like to take this opportunity to let you all know that as far as our operations go,...
Context is crucial: anthropology meets UX
A lot of research and discussions on user experience (UX) focus on the interaction between a person (the user) and a digital object. We study the way a person currently interacts or could interact with an object. We look at where pain points might...